Process Improvement

Streamlined and effective administration processes can help a business achieve its goals through increased sales and customer satisfaction, and by maximising output and quality. It can also reduce the number of resources required such as staff, time, skills and costs.

Our Administration Process experts specialise in helping small businesses achieve these benefits which allow them to continue growing a successful business.

Services we offer our clients:

Client relationship management (CRM) is critical to the success of any business and technologies have evolved which make it easier than ever before to set up sales funnels, track quotes and sales, invoice on go and manage your client base whiles on the go.

Our experts are extremely knowledgeable in the installation and setup of some of the most prominent CRM tools such as Zoho and SalesForce.   We can also help you link programmes together, such as linking your CRM to your accounts package, thereby streamlining your business processes and allowing you get on with the job.   

Why not give one our Process Consultants a call and find out how they can help you:

  • Identify the best CRM solution for your needs
  • Install and set up a CRM system
  • Import/migrate data from legacy systems
  • Setup templates and automation functionality
  • Provide training and support

Business technology is growing at such an alarming rate. Which is excellent news for those who can keep up with changing trends, but for others, this can be a challenge, and you can feel left behind.

By understanding your business and where you would like to take your business in the future, we can recommend professional solutions to help you achieve your ambitions.

There are many programmes now available which enable businesses to collaborate and achieve so much more in comparison to previous years. You can work no matter where you are with people speaking different languages across the globe.

From managing your clients and taking bookings whiles away from the office, through to automating your expenses, we can help you with all.

Value Stream Mapping and Process Mapping are fancy ways of saying creating a diagram that maps out the flow of your processes. It looks at the entire sequence of events, from start to end and identifies under-performing processes and bottlenecks.

We look into every step of your process and find the most time and cost efficient way of doing the job and always bear in mind the customer and impact to them.

By presenting our findings in a simple format and we can discuss our results with you so you understand the positive impact these changes can have on your business.

You can take away our findings to implement yourselves, or you can hire us to achieve them for you. The choice is entirely yours.

A waste workshop is an excellent way of identifying areas of your business where the processes produce waste. Doing things over and over again or waiting for information is just a couple of examples of waste a company can generate.

Our waste workshops are run at our clients’ sites by one of our Process Improvement Consultants, and everyone at your company is encouraged to take part.

We firmly believe that to improve, you must listen to those impacted as they have the most significant insight into what’s broken and may have practical solutions to solve the problem.

After this workshop, we will present the outcomes to you in an easy to read report including a list of possible fixes.

 

Process standardisation looks at business processes and identifies the most efficient way to complete the task.

There are many benefits to standardisation such as:

1. Reduced time is taken to complete a task
2. Less room for mistakes to be made reducing rework
3. Reduction of operating costs
4. Improved customer satisfaction

Once we have standardised your process/es, we will document the process so that you can refer to in the future.

Test Case

Bravo Services understands the difficulties small businesses face, and strive to provide our customers with efficient but straightforward solutions to their administration process requirements.

Read about how we achieved a 64% in time savings by implementing a streamlined recruitment process.  We could do the same for you.

Process Improvement Life Cycle

Process improvement is ongoing. It’s a constant cycle by which you adapt your processes to the ever-changing requirements of your business.

We take time to understand what it is your company does, where you want your business in the future and what is stopping you from getting there now. We then present you with solutions based on facts which you can decide to implement or not. The choice is yours.

Bravos Process Improvement Services help sole-traders and small business, identify areas of their company that can be improved and streamlined leading to a positive change.

Results vary but can include: maximising output, reducing operating costs, improving quality and overall customer satisfaction.

If you run a small business and are curious to know if our Process Improvement Consultants can help you, why not give one of them a call today?

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